Customer Success Manager

What you'll do

• Run onboarding for Business and Agency customers, from connectors to their first campaign.
• Help customers write agent instructions and approval rules that fit their workflow.
• Spot accounts that are stuck and reach out before they ask.
• Collect feedback and bring clear, prioritised requests to the product team.
• Create guides, idea-library tasks and short videos for common setups.

What we're looking for

• 3+ years in customer success, account management or onboarding for SaaS.
• Working knowledge of CRMs, email outreach and marketing funnels.
• Patient, clear teaching, in writing and on calls.
• Comfort learning technical products deeply enough to troubleshoot them.
• Strong organisation across many accounts at once.

Nice to have

• Agency experience, on either side of the relationship.
• Familiarity with email deliverability and domain setup.
• Spanish or Portuguese.

• Meaningful equityEveryone owns part of what we're building, with a long exercise window.
• Remote-firstWork from where you do your best work. Async by default, a few overlap hours.
• Health coverPrivate health insurance for you and your dependants, or a stipend where that fits better.
• Learning budget$1,500 a year for courses, books and conferences. No approval form.
• Home office stipend$1,000 to set up a desk you like, plus a new laptop of your choice.
• Flexible time offTake the time you need, with a 25-day minimum we actually check.